Refund And
Cancellation Policy

At The Etc Club, we strive to ensure you have a smooth and satisfying shopping experience. However, we understand that sometimes things don’t go as planned. Here’s everything you need to know about our refund and cancellation policies.

How to Cancel Your Order

• You can cancel your order within 24 hours of placing it.

• To cancel, email us at theetcclub@gmail.com or call us at +91 9113229768 with your order details.

Cancellation After 24 Hours

• Once your order is processed and shipped, it cannot be canceled.

• In such cases, you can initiate a return once the product is delivered.

Refund for Canceled Orders

• If you cancel within the 24-hour window, we will process a full refund to your original payment method. It may take 7-10 business days for the refund to reflect in your account.

Eligibility for Refunds

• Items must be returned in their original condition (unworn, unused, and with all tags and packaging).

• The product must be returned within 10 days* of delivery to be eligible for a refund.

• Refunds are applicable for defective or damaged products as well.

How to Request a Refund

• Email us at theetcclub@gmail.com with your order details and reason for the refund.

• Attach photos if the product is damaged or defective.

Refund Processing

• Once we receive the returned item and inspect it, we will process your refund.

• Refunds are processed to the original payment method within 7-10 business days of receiving the item.

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*7 days to request for a refund/ return. Request must be submitted within 7 days from the date of product delivered. 3 days is a grace period for the product to reach us. Including request period and the arrival of returned product to the store address should be within 10 days.

Day 1: Product Delivered to Customer

• The customer receives their order and notices an issue (e.g., the wrong size of jewelry or a damaged ONO card set).

Day 2-7: Customer Submits Return Request

• The customer has 7 days from the date of delivery to initiate a return request.

• On Day 6, the customer emails The Etc Club at theetcclub@gmail.com and submits a return request with the order details, describing the issue (e.g., damaged item) and attaching photos as evidence.

Day 6: Return Request Approved

• The Etc Club customer service team reviews the return request and approves it on the same day.

• The customer is provided with return instructions, including the return address and packing guidelines.

Day 7-10: Product Must Be Shipped Back

• The customer has a 3-day grace period (starting from the approval date) to package the product and send it back to The Etc Club.

• The customer ships the product on Day 8 and shares the tracking number with The Etc Club.

Day 10: Product Arrives at The Etc Club

• The product is received by The Etc Club on Day 9 or 10.

• The team inspects the item to ensure it meets the return conditions (unused, original packaging, etc.).

Day 11-12: Refund Processed

• After inspection, The Etc Club approves the refund and processes it to the customer’s original payment method.

• The customer is notified of the refund, which is expected to reflect in their account within 7-10 business days.

Key Points:

• 7 days to submit a return request.

• 3 days grace period for the customer to ship the product back after approval.

• Total return process must be completed within 10 days from the date of delivery.

• Customized or personalized items are non-refundable unless they arrive damaged or defective.

• Sale items or items bought during promotional offers are final sale and cannot be refunded.

How to Return a Product

• To initiate a return, contact us at theetcclub@gmail.com or call +91 9113229768.

• We will provide you with return instructions and the address to send the item back.

• Please ensure the product is packed securely to avoid damage during transit.

Return Shipping Costs

• Customers are responsible for return shipping costs unless the product was defective or incorrectly shipped.

If you have any questions or concerns about this Refunds and Cancellation Policy, please feel free to contact us at-

• Email: theetcclub@gmail.com